FAQs - Pediatriac

Can we bring toys, clothes from home?
We encourage you to bring treasured toys, a special blanket, or other familiar possessions, since these items offer reassuring reminders of home. Remember to label all of your child's personal belongings.

Can we stay in our child's room?
Because our space is limited, we must ask moms and dads to take turns sleeping in their child's room. In special circumstances, our staff can make arrangements for both parents to stay overnight.

If your child is in the Pediatric Intensive Care Unit (PICU), you can stay in the nearby Ronald McDonald Sleep Room® when available. Please ask our staff for more details.

What are visiting hours?
Visiting hours are unlimited for grandparents and members of your immediate family. Others may visit any day between 9am and 8pm.

In Pediatric Intensive Care, no more than two people may visit at any one time. 

We do our best to maintain a secure, peaceful atmosphere for our patients. For this reason, after 8pm all visitors must enter through the Emergency Department and check-in with the security officer. All other hospital entrances are locked at that time.

May I phone the hospital when I'm unable to be there?
You may call the hospital any time, day or night to check on your child. The number is 237-7450.

We're from out of town, where can we stay?
The Ronald McDonald House® is located across the street from St. Vincent Healthcare and is available at a minimal cost for families whose children are in the hospital. Call (406) 256-8006 for more information.

St. Vincent Healthcare Guest Services can also assist you with hotels and car rental reservations at discounted rates. Stop by the desk in the Fortin Lobby, Monday-Friday 7:30am-8:30pm, Saturday and Sunday 9am-8:30pm, or call 237-3399.

How do I call a patient room?
To contact a patient directly, dial 406-237-7 then the patient's room number. For Guest Services and patient information dial 406-237-3399.

What is a Pediatric Intensivist?
Pediatric Critical Care Specialists (Pediatric Intensivists) are medical doctors who have earned a medical degree and had three years of pediatric specialty residency training and three or more years of fellowship training in pediatric critical care. Pediatric Intensivists provide care to children who are critically ill including diagnosis of children who have an unstable, life-threatening condition, thorough monitoring, medication, and treatment of children in a Pediatric Intensive Care Unit (PICU). St. Vincent Children's Healthcare offers the only 24/7 Board Certified Pediatric Intensivist staffed PICU in Montana.

Who do I call for insurance and financial assistance questions?
A Patient Accounts representative can assist you with questions about insurance and payment for your child's hospital stay. They can also answer questions about our Financial Assistance Policy in case you have concerns about paying for your medical care. Based on your eligibility and income level, St. Vincent Healthcare will discount some or the entire amount of your bill and help you make payment arrangements. Phone the business office at 237-3200.

How do I access Spiritual Care?
You may seek guidance from a chaplain or priest by dialing extension 237-8240, or by calling the hospital operator and asking for Spiritual Care. The hospital chapel located off the Fortin Lobby is open all the time. You are welcome to use the chapel and join us in daily worship services. Catholic Mass is offered at 11:30am, Monday-Thursday. It is also broadcast on channel 18.

Where can I eat?

  • The Good Day cafe' is located on the third floor of the hospital, one floor below Pediatrics. Daily hours are from 6am- 8pm. Credit, debit and travelers checks welcomed.
  • Big Sky Bistro is located on the 1st floor of the Allard Building and features coffee drinks, breakfast and lunch in a quaint cafe' atmosphere.
  • Snack and pop machines are located on the 3rd Floor in the Big Horn Room, on the 1st Floor near the Emergency Department entrance, and in Marillac Hall.
  • Casablanca Coffee Shop is located in the Yellowstone Medical Center, 2nd Floor and is open Monday-Friday, 7am-4:30pm
  • Subway is located in the Yellowstone Medical Center, 2nd Floor

How can I send flowers, balloons, or gifts?
The Gift Corner is located in the Fortin Lobby and is open Monday-Thursday from 9am-8pm, Friday-Saturday from 9am-5pm, and Sunday from 10am-4pm and offers a variety of plush animals, mylar balloons (vinyl/latex balloons are not acceptable because they are hazardous to children), toys and more. Call 406-237-338 to order and a volunteer will deliver the item to the patient's room.

How can I help keep our family informed?
St. Vincent Healthcare partners with CaringBridge to make communication easier so patients and families can stay in touch with loved ones. CaringBridge is a free, easy-to-use patient web site that helps family members and friends stay informed. A computer station is available on the 4th floor to create your personal webpage. We also have wireless internet access available in various areas of the hospital, call Guest Services at 237-3399 for access information.